Search for Questions and Answers

I've changed my mind and want to return an item


At Betterware we are confident you will enjoy the quality of our products, so we offer all our customers a 28 day 'no quibble' money-back guarantee provided you return all the products unused and with original packaging*.

You will not be charged for the return of these products but we do not refund the original delivery charge unless the products are damaged or faulty on arrival at your specified delivery address.

Under Distance Selling Regulations, you are entitled to return products at any time up to 14 working days after the day of delivery. Our money-back guarantee goes beyond this cooling off period to protect your interests and does not affect your statutory rights.

* This guarantee only applies to Betterware's own stocked products and does not apply to third party products delivered direct from our suppliers. These products are clearly marked on the individual product pages. The standard 14 days cooling off period applies on products delivered direct from partners/suppliers.

Was this article helpful? yes / no

Article details

Article ID: 20
Category: Returns
Date added: 2011-11-15 10:00:49
Views: 2339
Rating (Votes): Article rated 3.9/5.0 (60)

« Go back