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How do I return an item?

Solution

If you want to send your item back to us please contact our customer service team on 0121 693 2667. Our customer service team will be able to explain the returns process in more detail and provide you with a link to download a pre-paid returns label that you can use to send your item back to us.

Securely attach the label to the outside of your parcel - Remember to write your order number on the label in the space provided so that we know who has returned the item to us. If you can, please also include a copy of your invoice or order confirmation email. All you need to do then is simply take your item to your nearest Post Box or Post Office.

Our returns service is not a guaranteed service, so we'd strongly recommend that you obtain proof of posting. If your item is of a high value then we would recommend sending the item back using a traceable service such as Recorded mail or Special Delivery.

 
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Article details

Article ID: 22
Category: Returns
Date added: 2011-11-15 10:04:35
Views: 2480
Rating (Votes): Article rated 2.5/5.0 (126)

 
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